Frequently asked questions
I can't seem to complete my order because my credit card isn't going through. What can I do?
Just reach out to us at textme@valerieconstance.co.uk
Let us know which products you'd like and how you'd like them to be personalised (initials/name/foil color). We'll be able to send a personalized PayPal invoice directly to you and you'll be able to make payment that way!
I want to gift the perfect gift and I would like to have a handwritten gift note with my order. How can I get this made for me?
When you reach the checkout page, you'll be able to select to have a handwritten gift note with your order. You’ll also then be able to type in gift message.
How do I amend my order?
We do try and fulfil every order as quickly as possible as we know our customers can't wait to have their order in their hands! However, if you would like to amend your order, please email us immediately at textme@valerieconstance.co.uk and if your order hasn't been shipped out yet, we will amend it.
What is your refund and return policy?
We only offer a free replacement and exchange due to a faulty product or a customization mistake made by us. We do not offer returns and refunds. Replacements can be requested within 30 days of purchase date. Please email us at textme@valerieconstance.co.uk and we will arrange and advise of next steps. For other issues, please email us and we’ll be sure to resolve the issue for you. Your positive experience means everything to us.
What's the status of my order?
You will be notified as soon as your order has been shipped out. Every order we ship out will be provided with a tracking number.
If you are having trouble tracking your order, just email us at textme@valerieconstance.co.uk and we will do everything we can to assist.
We'd love to here from you!
Address
Valerie Constance Limited. London (WC2) Office. 7 Bell Yard. London. WC2A 2JR. United Kingdom.
Valerie Constance Limited. Unit C6. 1st floor. Block 3. Yau Tong Indl Bldg. Yau Tong, Kowloon. Hong Kong.
textme@valerieconstance.co.uk